DSW Return, Refund and Exchange Policy (2025)

Shopping for shoes can be exciting, but sometimes you might need to return or exchange your purchase. Understanding DSW’s return, refund, and exchange policy is crucial for a smooth shopping experience. This article will provide you with all the information you need to know about DSW’s policies, ensuring you can shop with confidence.

DSW Return Policy

DSW offers a customer-friendly return policy that allows you to return most items within 90 days of purchase. This generous timeframe gives you ample opportunity to try on your shoes and decide if they’re the right fit for you.

To make a return, you’ll need to ensure your items meet the following criteria:

• The item is unworn and in its original condition
• You have the original packaging
• You can provide proof of purchase (receipt or order confirmation)

It’s important to note that certain items may have different return conditions. For example, clearance items and final sale products are typically not eligible for returns or exchanges.

In-Store Returns

If you prefer to return your items in person, you can visit any DSW store. This option is available for both in-store and online purchases. Here’s how to make an in-store return:

1. Bring the item you want to return, along with your receipt or order confirmation
2. Head to the customer service desk
3. A store associate will process your return according to the DSW return policy
4. You’ll receive your refund via the original payment method or store credit

In-store returns are often the quickest way to get your refund, as they’re processed immediately.

Online Returns

For those who prefer the convenience of online shopping, DSW also offers a straightforward process for returning items purchased from DSW.com. Here’s how to initiate an online return:

1. Log into your DSW account and go to your order history
2. Select the item(s) you wish to return and provide a reason for the return
3. Print the prepaid return label provided
4. Pack your items securely in their original packaging
5. Attach the return label to your package
6. Drop off the package at any UPS location or schedule a pickup

It’s worth noting that while DSW provides a prepaid return label, there is typically an $8.50 fee deducted from your refund to cover return shipping costs. However, this fee is waived for DSW VIP Gold and Elite members.

DSW Refund Policy

When it comes to refunds, DSW aims to process them as quickly as possible. The method of refund depends on your original payment method:

• Credit Card Purchases: Refunds are issued back to the original credit card
• Cash Purchases: Cash refunds are available for in-store returns
• Gift Card Purchases: Refunds for items bought with a gift card will be issued back to the gift card

For online returns, refunds typically take 7-10 business days to process after DSW receives your returned item. In-store refunds are usually processed immediately.

DSW Exchange Policy

If you need a different size or color, DSW allows exchanges within 60 days of purchase. Here’s what you need to know about exchanges:

• You can exchange items for the same product in a different size or color
• Exchanges can be made in-store or online
• If you’re exchanging for an item of lesser value, you’ll receive the difference as a refund
• For exchanges after 60 days, any price difference will be issued as store credit

Remember, the item you’re exchanging must be in its original, unworn condition with all tags and packaging intact.

Special Considerations

While DSW’s return policy is generally flexible, there are a few special cases to keep in mind:

• Final Sale Items: These are not eligible for returns or exchanges
• Clearance Items: May have different return conditions
• Worn or Damaged Items: Cannot be returned unless they’re defective
• Returns Without Receipt: May be eligible for store credit at the current selling price

Always check the specific terms for your purchase, especially for sale or clearance items.

Frequently Asked Questions (F.A.Q)

Q1. Can I return DSW shoes without a receipt?

Yes, you can return items to DSW without a receipt. However, you’ll need to provide a valid photo ID, and the refund will be issued as store credit at the current selling price of the item.

Q2. How long do I have to return shoes to DSW?

DSW’s standard return policy allows returns within 90 days of purchase for most items. VIP Elite members enjoy an extended 365-day return window.

Q3. Does DSW accept returns on worn shoes?

Generally, DSW does not accept returns on worn shoes unless they’re defective. All returns should be in new, unworn condition with original packaging.

Q4. Can I return DSW online purchases to a store?

Yes, you can return items purchased online to any DSW store. Just bring the item and your order confirmation or packing slip.

Q5. How long does it take to get a refund from DSW?

For in-store returns, refunds are typically processed immediately. For online returns, it usually takes 7-10 business days after DSW receives your return for the refund to be processed.

Wrapping Up

DSW’s return, refund, and exchange policy is designed to provide flexibility and convenience to customers. With a 90-day return window, options for both in-store and online returns, and accommodations for exchanges, DSW ensures that you can shop with confidence. Remember to keep your receipts, maintain items in their original condition, and be aware of any special conditions for clearance or final sale items. Happy shopping!

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