Cider Return, Refund, and Exchange Policy (2025)
Shopping online can be exciting, but what happens when you need to return or exchange an item? Understanding a retailer’s policies is crucial for a smooth shopping experience. Let’s take a closer look at Cider’s return, refund, and exchange policy to help you shop with confidence.
Cider’s Return Policy
Cider offers a 14-day return window for most items. This means you have two weeks from the delivery date to initiate a return if you’re not satisfied with your purchase. However, there are some important conditions to keep in mind:
- Items must be unworn, unwashed, and in their original condition
- All original tags must still be attached
- The product should be suitable for resale
It’s important to note that not all items are eligible for return. Cider has specific exclusions to their return policy:
- Final sale items
- Clearance items
- Intimate apparel
- Swimwear with compromised hygiene stickers
- Items showing signs of wear, alterations, or damage
How to Initiate a Return?
If you need to return an item to Cider, follow these steps:
- Log into your Cider account on their website or mobile app
- Go to the “Orders” section
- Confirm receipt of your order
- Click the “Refund | Return” button
- Follow the prompts to complete your return request
Remember to keep all packaging and documentation intact, as missing information can delay or void your return.
Cider’s Refund Policy
Once Cider receives your returned item, they typically process refunds within 7 to 10 business days. The refund will be issued to your original payment method or as store credit, depending on your preference during the return process.
For some customers, Cider offers an Instant Refund Service. This option processes refunds within 24 hours of receiving the returned package. However, the time it takes for funds to appear in your account depends on your bank’s processing time.
It’s worth noting that initial shipping fees are generally non-refundable unless the return is due to a mistake on Cider’s end.
Cider’s Exchange Policy
Cider does not offer direct exchanges for items. If you need a different size, color, or style, you’ll need to return the original item and place a new order for the replacement. This process allows Cider to maintain an efficient returns system.
To exchange an item:
- Initiate a return for the original item
- Wait for your refund to be processed
- Place a new order for the desired item
Remember that the exchange process is subject to the same conditions as returns. All items must be in their original, unused condition with tags and packaging intact.
Return Shipping
When it comes to return shipping, customers are typically responsible for the cost. Cider does not usually provide free return shipping unless the return is due to an error on their part. The cost of return shipping will be deducted from your total refund.
For international customers, it’s important to note that you may be responsible for any customs fees or taxes associated with returning items across borders.
Frequently Asked Questions (F.A.Q)
Q1. Can I return an item after the 14-day window?
Cider maintains a strict 14-day return policy. Returns attempted after this period may not be accepted, except in rare cases where the product is defective. For unique situations, it’s best to contact Cider’s customer service for guidance.
Q2. How long does it take to receive my refund?
After Cider receives and processes your return, refunds typically take 7-10 business days. If you’re eligible for the Instant Refund Service, you may see your refund processed within 24 hours, though bank processing times may vary.
Q3. Can I exchange an item for a different size or color?
Cider doesn’t offer direct exchanges. You’ll need to return the original item and place a new order for the desired size or color. This ensures you get the exact item you want without waiting for an exchange to be processed.
Q4. Are there any items that cannot be returned?
Yes, Cider has restrictions on returns for certain items. These include final sale items, clearance products, intimate apparel, and swimwear with compromised hygiene stickers. Additionally, any items showing signs of wear or damage cannot be returned.
Q5. Do I have to pay for return shipping?
In most cases, yes. Customers are responsible for return shipping costs unless the return is due to an error on Cider’s part. The shipping cost will be deducted from your refund amount.
Wrapping Up
Understanding Cider’s return, refund, and exchange policy is essential for a hassle-free shopping experience. With a 14-day return window and clear guidelines, Cider aims to make the process as smooth as possible. Remember to keep your items in original condition and initiate returns promptly to ensure you’re within the policy guidelines. Happy shopping!
